top of page

Customer Zone

Customer Portal
Access your registration and swimming lessons information here.
If you forget your login details please email us and we will send new login details.  

Meet the Team

Covid Class Procedures Graeme

Class Procedures for Graeme High School 



  • Swimmers and adults will go directly to the changing rooms, no more than 10 minutes prior to their lesson, to get swimmers ready and showered prior to entering the pool area.

  • Please note NO outdoor shoes are to be worn in the changing rooms or pool area. We suggest bringing indoor shoes to wear as we will no longer be supplying blue shoe covers as this plastic is not recyclable.

  • We use two whistles to let teachers know when lessons are coming to an end. The first whistle will be blown 5 minutes before the end of the current class and swimmers for the next class will make their way to the pool entrance from the changing rooms where the coordinator will allow them access into the pool area and registration will be taken.

  • Adults will immediately exit the changing rooms and make their way around to the current pool entrance where they will be allowed access to spectate, once the adults from the previous classes have exited the pool area with their swimmers into the changing rooms.

  • Only one adult per child on poolside to view classes. 

  • Make you way to the seating area. Spectators should ensure they do not distract swimmers and teachers - noise and movement should be kept to a minimum. Siblings awaiting lessons should be kept occupied.


  • Teachers will be in the pool with beginner swimmers and with other classes where deemed necessary by the teacher. 

  • There are platforms in the pool for younger swimmers who cannot touch the pool floor. 


  • On the second whistle, spectating adults and swimmers exiting the pool will move to the changing rooms.

  • Showers are available, please allow time for other swimmers to use the showers.

  • Please change and exit promptly via the changing rooms within 10 minutes, to allow the coordinator time to sweep away excess water and to ensure changing rooms are left clean and tidy before the next swimmers arrive. Please do not use talcum powder in the changing rooms.

  • Last classes of the day. You may see the pool coordinator packing-up equipment during the last lesson of the day as SwimVibe has only 15 minutes after the end of the class to vacate the building and to leave the pool area clean and tidy. Please ensure you exit the changing rooms within 10-12 minutes from the end of the class. 

We know that children love their parents/carers to watch them during their lessons to acknowledge what they are doing. Please be aware and present with your children during their lessons as it is supports and encourages them. 

bottom of page