SwimVibe Policies
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GDPR & Privacy

Policy

At Swimvibe Ltd, we are committed to protecting personal data and to fair, lawful, and transparent processing. Our Privacy Policy will help you to understand how we collect and use personal data from individuals, our clients, suppliers, or others, during the course of our business, in line with the General Data Protection Regulation (GDPR).

We will only use personal data for the purposes described in our privacy statement.

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Customer Care

Policy

At SwimVibe Ltd, we are committed to providing an efficient, responsive, and supportive service for all our customers and wherever possible to exceed customer expectations.

 

SwimVibe’s full Customer Care Policy is available on request.

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Health & Safety

Policy

At SwimVibe Ltd, we have a duty of care and aim to protect the health, safety and welfare of the children attending our sessions, their parents or guardians and those of staff and contractors.

 

SwimVibe’s full Health and Safety Policy is available on request.

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Complaints

Policy

At SwimVibe Ltd, we are continually working to achieve a high level of service by maintaining quality assurance standards which are compliant with regulatory requirements. We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both yours and our expectations, in this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.

 

SwimVibe’s full Complaints Policy is available on request.

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Safeguarding

Policy

At SwimVibe Ltd, we recognise the responsibility to safeguard and promote the interests and well-being of children, young people and vulnerable adults with whom we are working and to take all reasonable practical steps to protect them from harm, discrimination or degrading treatment.

 

SwimVibe’s full Safeguarding Policy and Incident Report Form is available on request.

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Equal Opportunities Policy

At SwimVibe Ltd, we are committed to ensuring equal opportunities for all, ensuring that the services we offer are inclusive and accessible to all.

 

SwimVibe’s full Equal Opportunities Policy is available on request.